Project Management
Agile project manager experience, including process improvement work. Certified CSM and Google Project Management, specializing in SCRUM for collaboration, transparency, and continuous improvement.
Workflow Efficiency Improvement
Optimized cross-functional programs through process optimization and Agile transformation.
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12 months (Jan 2023 - Dec 2023)
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Not computed
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Agile methodologies, Lean, Kanban, Jira
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Process Analyst | Agile Consultant
Managed cross-functional programs, increasing workflow efficiency by 60% through process optimization at Meta.
Developed and implemented standardized portfolio assessment methodologies, reducing administrative overhead by 40% at Meta.
Strengthened strategic partnerships, fostering collaboration with key stakeholders to drive measurable program outcomes for Meta.
Led Agile transformation initiatives, achieving an 85% adoption rate in organizational workflows at Meta.
Customer Success Program Enhancement
Improved user experience and reduced costs through data analytics and training initiatives.
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9 months (Apr 2022 - Jan 2023)
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$288K quarterly
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Data analytics, Asana, Excel, Power BI
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Customer Experience Analyst | Scrum Master
Developed and deployed customer success programs, reducing agent handle time by 20% and improving user experience at Roku.
Designed and implemented training initiatives, reducing ticket escalations by 3% and improving issue resolution at Roku.
Applied data analytics to program assessment, leading to $288K in quarterly cost savings for Roku.
Managed project workflows using Asana and Jira, increasing efficiency and cross-functional team performance at Roku.
Data Processing Optimization
Designed and implemented program frameworks to improve data quality and reporting accuracy.
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12 months (Mar 2021 - Mar 2022)
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Not Captured
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Agile project management methodologies, Excel, Jira, Trello, Zendesk, Teamwork
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Project Manager
Designed and implemented program frameworks, reducing data processing time by 24 hours for Hatchery.
Improved data quality and reporting accuracy by 88%, strengthening decision-making and stakeholder trust at Hatchery.
Managed multi-disciplinary project teams, leading to increased stakeholder alignment and program success for Hatchery.
Established Agile project management methodologies, improving team velocity and program execution at Hatchery.
Certifications
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